How can we help?
Most answers are right here, no waiting on hold.
📲 Add this app to your phone
Get help fast, anytime.
Your main app code
Enter this in the Downloader app on your Fire Stick.
📺 Set up on Fire Stick / Android TV
Takes about 5 minutes. Have your service info email handy.
Turn on unknown apps
On the Fire Stick go to Settings → My Fire TV → Developer Options and turn on Install unknown apps (or Apps from Unknown Sources).Don't see Developer Options? Go to Settings → My Fire TV → About and click your device name 7 times.Get the Downloader app
From the home screen, search for Downloader (the orange app by AFTVnews) and install it. Open it and allow access if asked.Enter the code
In Downloader, click the box where it says to enter a URL and type:Click Go, wait for the download, then click Install.Open the app & add your playlist
Open the app and pick Add Playlist, then choose .Sign in
Type the Username and Password from your service info email exactly as shown (they're case sensitive), then click Next. Your channels will load.
Stuck? See common fixes or send us a ticket.
🛠️ Fix a problem
"App not installed" error
This almost always means another app is in the way.
- Uninstall TiviMate or any app from a previous TV provider. Many of them are built on the same app and clash with ours. Go to Settings → Applications → Manage Installed Applications, pick the app, then Uninstall.
- Check your storage in Settings → My Fire TV → About → Storage. Free up space by uninstalling apps you don't use.
- Go back to Downloader and enter the code again.
Wrong username or password / can't log in
- Copy them from your service info email exactly. Watch for capital letters and mix-ups like 0 (zero) vs O, or l (L) vs I.
- Make sure there are no extra spaces at the end.
- Make sure you picked the right service in Add Playlist.
- If your service has expired, it will stop logging in. Contact us to renew.
Buffering or freezing
- Restart the Fire Stick: hold Select + Play for 5 seconds.
- Restart your modem/router by unplugging it for 30 seconds.
- Run a speed test. You want at least 25 Mbps for HD.
- If it buffers at night but not during the day, your internet provider may be slowing streaming. The VPN app under Extra apps can fix that.
- Use a wired connection (an Ethernet adapter) if your Wi-Fi is weak.
A channel isn't working
Try a different channel first. If others work, that one channel may be down for a short time and usually comes back on its own. If it's still out after an hour, send us a ticket with the channel name.
TV guide (EPG) is empty or wrong
In the app, open Settings → EPG and choose Update EPG. Give it a couple of minutes. If times are off, check that your Fire Stick's time zone is right in Settings → Preferences → Time Zone.
Downloader says it can't find the code
- Double-check the code:
- Make sure you're typing it in the main box in Downloader (the one for URLs), not the search box.
- Restart the Fire Stick and try again.
Fire Stick is slow or running out of space
Go to Settings → Applications → Manage Installed Applications, open the apps you use most and choose Clear cache. Uninstall apps you don't use. Restart the Fire Stick once a week.
Setting it up on another TV
Follow the same setup steps on the other device and sign in with the same username and password. Check with us how many devices your plan allows at the same time.
No match. Send us a ticket and we'll help.
➕ Extra apps
Optional add-ons. Sign in with the same username and password as your main service.
🎬 Movies & Shows (on demand)
Watch movies and series whenever you want.
Downloader code:
🛡️ VPN
If your streams buffer at busy times, your internet provider may be slowing streaming. The VPN hides your streaming so it runs at full speed.
Downloader code:
✉️ Send a support ticket
Tell us what's going on and we'll reply by email.